Privacy, terms and cookies.

Identification

DroneMedic is the trading name of an independent repair workshop for drones and related equipment.

Address: Stadenstraat 35, 8610 Zarren (Kortemark), West Flanders, Belgium.

Phone: +32 51 11 10 03 — Email: info@dronemedic.eu

These details are provided in accordance with Book XII of the Belgian Code of Economic Law.

Nature of the premises

The address is a workshop, not a retail outlet. There is no counter and no public access. Visits are possible by appointment only.

Article 1 — Scope

These terms apply to every repair entrusted to DroneMedic, whether agreed online, by phone or on site. Departures from them are valid only when confirmed in writing. The customer’s own terms do not apply unless expressly accepted in writing.

Article 2 — Inspection and quote

On receipt we open the aircraft, take measurements and send you our findings with photos and a fixed price. No repair is carried out without your prior and express approval. A quote remains valid for thirty calendar days.

Article 3 — Inspection fee

The inspection is charged from 49 euros including VAT. If you accept the quote, this amount is deducted in full from the final invoice. If you decline, only this amount remains payable and we return the aircraft in its original condition.

Article 4 — Performance and turnaround

The stated turnaround of five working days on average after your approval is a target, not a guaranteed outcome. Where parts lead times are outside our control we inform you as soon as possible with a new date. Exceeding the target gives no right to compensation or termination, save for gross negligence on our part.

Article 5 — Price and payment

All prices shown are indicative, VAT and part included, unless stated otherwise. The final invoice is payable on receipt of the aircraft unless otherwise agreed in writing. Where a business customer pays late, statutory interest is due by operation of law and without notice of default, in accordance with the Belgian Act of 2 August 2002 on late payment in commercial transactions.

Article 6 — Warranty

We provide twelve months of commercial warranty on the work performed and on every part we fit, running from the invoice date. This warranty does not cover new damage, a new crash, water or impact damage occurring after the repair, normal wear, or the consequences of work by third parties.

This commercial warranty is without prejudice to your statutory rights as a consumer, including the legal guarantee of conformity under Book VI of the Belgian Code of Economic Law.

Article 7 — Right of withdrawal

As a consumer you have fourteen calendar days to withdraw from a service contract concluded at a distance, without reason and without cost, in accordance with Article VI.47 of the Belgian Code of Economic Law.

If you expressly ask us to begin the repair before that period expires, you lose your right of withdrawal once the service has been fully performed. We request that consent explicitly with the quote. If you withdraw during performance, you pay for the part already carried out at that moment.

To withdraw, an unambiguous statement by email to info@dronemedic.eu is sufficient.

Article 8 — Shipping and risk

Shipping to our workshop is at your expense and at your risk. Return shipping within Belgium is included in the price and is at our risk. Pack the aircraft as described in our confirmation email; damage resulting from inadequate packing falls outside our liability.

Article 9 — Liability

Our liability is limited to the amount of the repair performed, save for intent or gross negligence. We are not liable for indirect damage, lost profit, or loss of footage or data. Remove your memory card before sending.

Article 10 — Uncollected aircraft

Aircraft not collected three months after our notification, or for which the invoice remains unpaid, are treated as abandoned. We then have them recycled in accordance with electronic waste regulations.

Article 11 — Complaints and disputes

Complaints should be submitted within seven calendar days of receipt, by email to info@dronemedic.eu. We reply within one working day.

If we cannot resolve matters together, you may as a consumer apply free of charge to the Belgian Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels (consumentenombudsdienst.be), or to the European ODR platform at ec.europa.eu/odr.

Belgian law applies exclusively to our agreements. Disputes fall under the courts of the West Flanders judicial district, Veurne division, without prejudice to the consumer’s right to bring proceedings before the court of their domicile.

Controller

DroneMedic, Stadenstraat 35, 8610 Zarren, Belgium — info@dronemedic.eu. This statement is drawn up in accordance with the General Data Protection Regulation (EU 2016/679).

What data and why

We process your name, email address, phone number, town, the make and model of your aircraft and your description of the fault. Purpose: assessing your request, communicating with you and carrying out the repair. Legal basis: performance of the contract (Art. 6(1)(b) GDPR).

We also process the details that must appear on an invoice. Legal basis: our legal obligation (Art. 6(1)(c) GDPR).

Recipients and processors

The request form runs through Formspree Inc. (United States), which delivers it to our mailbox. For that transfer outside the European Economic Area we rely on the appropriate safeguards of Article 46 GDPR. The website is hosted by Hostinger. Typefaces load from Google Fonts, which passes your IP address to Google when the page loads. We do not sell your data and do not use it for direct marketing.

Retention

Requests that do not lead to a repair are deleted after two years. Invoicing data is kept for seven years, as tax law requires.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection to processing. An email to info@dronemedic.eu is enough; we reply within thirty days.

If you are not satisfied with how we handle it, you can lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels — contact@apd-gba.be — dataprotectionauthority.be.

This website sets no cookies of its own. No analytics software, no ad network and no trackers are used. That is why we show no cookie banner: there are no non-essential cookies requiring your consent.

Two external services are called upon. Typefaces come from the Google Fonts servers, which passes your IP address to Google as soon as the page loads. If you submit the form, the details you entered go to Formspree.

If you want to avoid that, you can configure your browser to block external resources. The site will keep working, simply in a different typeface.